Here at VitaCig, we take pride in the quality and functionality of our products.We are so sure our products will perform as suggested, we offer a 100% money back guarantee for any damaged or faulty unit. Your replacement product typically leaves our warehouse within two (2 -3) business days of the approval of your return. Your request must be received within thirty days from the original purchase date. We reserve the right to refuse any exchange request that does not meet these requirements. All sales are final. Credit card purchases will be refunded to the card used in each transaction. Customer satisfaction and pleasure is our top priority. In case you have any questions about our cancellation, warranty, refund policy, or about a particular return please email us at

Cancellation Policy
You may cancel your order for up to one (1) hour from the time you placed your online order by calling our customer service department.

Cancellation of Orders
We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.

* Any units awarded as a replacement will be shipped no charge if shipped within the U.S. All international replacement units shipping cost will be covered directly by the consumer.